Outbound Call Center

High quality and efficient outbound call center services are critical for any business' customer service efforts. Having such an outbound call center in place will ensure successful sales calls, follow-up on customer leads, proactive customer service, efficient execution of marketing research surveys, and other business and marketing activities, all of which are essential drivers to the marketing success of an organization.

However, establishing and maintaining an outbound call center can be formidable for an organization; it can also stretch resources, as it requires hiring skilled labor, purchasing expensive equipment and managing it. The resulting costs and diversion from core tasks can nullify the advantage.

A great way of boosting customer service and thus business efficiency is by outsourcing the outbound call center to an established outbound call center outsourcing provider with an excellent record of accomplishment.

Range Of Services Offered Under Outbound Call Center Outsourcing Services

We provide a comprehensive range of outbound call center outsourcing services that ensures that companies are able to boost their revenues by improving their operational efficiencies. These services include:

Sales

• B2C and B2B Customer Acquisition
• Appointment Settings
• Lead Generation
• Sales Lead Follow-up
• Sales Verification

• Warm Calling/Existing Clients/Referrals
• Cold Calling Campaigns
• Product/Service Promotion
• Outbound Sales

CUSTOMER CARE

• Customer Loyalty Programs
• Welcome Call
• Service Satisfaction Follow-ups
• E-mail and Direct Mail Follow Up
• Web Chat
• Telephonic auditing/ Quality Assurance
• Customer Satisfaction Survey
• Debt Collection
• Voice Broadcast

• Reactivating Dormant Customer Services
• Subscription Renewal Services
• Customer Follow Up Services
• Data Validation Services
• Disaster Recovery Service
• Database Selling Services
• Toll free Customer Support
• Telephonic auditing/ Quality Assurance