INBOUND Call Center

In today's competitive world, the quality of a company's inbound call center and the success of its customer service efforts are inextricably linked. Organizations must ensure that their inbound call center services are high performing. This helps to ensure that they can respond efficiently and appropriately, to customer queries/sales calls, feedback, surveys, and other activities, which would lead to success in their sales and acquisition strategies, thus leading to revenue generation. The challenges of maintaining an inbound call center render this impractical for many businesses; these include the costs of hiring specialized staff and maintenance of infrastructure.

An attractive way to ensure the delivery of the highest quality of customer service is to collaborate with an experienced inbound call center service outsourcing provider.

Range of Services Offered Under Inbound Call Center Outsourcing Services

CUSTOMER CARE

• Order Taking Services
• Reservation Booking Services
• Inbound Web Chat
• Charge Back Handling Services
• Consumer Response
• Phone/Telephone Answering Call Center Services
• Medical Answering Services
• Virtual Receptionist Services
• Dealer Locaters and Referral Services
• IVR Services
• Inquiry Handling

• Direct Mail /TV Response
• Directory Inquiry Services
• Email Management Services
• Event Scheduling Services
• Online Customer Support Services
• Registration of Event Participants & Prospects
• Subscription Services
• Ticketing Sales Subscription Services
• Toll Free Response / Toll Free Services
• Virtual Receptionist Services
• Warranty Registration Services

SALES

• Inbound Sales
• Product Recall Management & Technical Information
• Claims Processing Services
• Cross Selling and Up Selling Services
• Customer Service

• Help Desk/Technical Support Service
• Real-Time Inventory Status Services
• Sales Lead Qualification And Closure
• Scheduling Sales Demos Services

REVENUE MANAGEMENT PROCESSES:

• Insurance Claims Processing Services
• Job Dispatch Services
• Order Entry Services

• Payment Collection Services
• Rebate Processing Services